Prices, ratings and photos on this shelf are read off the live listings by hand, room by room.
Returns belong to the shop on your receipt — their policy, their window, their postage label. What I can do is work out why the doll was wrong, because in my mail it is nearly always one of three things.
Somebody wanted glowing tears and a voice, and a soft plush baby arrived that needs a cup of water and a squeeze. Both are Cry Babies, both genuinely cry, and the photographs look alike. If you wanted electronics, you want the Nursery Floor. If you wanted quiet, you want the Crib.
Dressy outfits from the Stroller Porch are cut for the twelve-inch body. On a nine-inch Tiny Cuddles baby they fall off, and no amount of adjusting fixes it. The doll crib is the opposite — it takes anything up to sixteen inches, so it almost never disappoints.
A capsule or a BFF doll bought for a two-year-old is a bag of small parts with a toy in it. The box says 3+ or 4+ for a reason. If that is what happened, keep it on a high shelf for a year and buy a soft baby for now — the Crib holds nothing loose and nothing to swallow.
Check the obvious things first: that the water went in through the right hole, that the pacifier is seated properly, and that the battery tab has been pulled. A surprising number of dolls that do not cry are simply dolls that have not been filled.